Reference

What You Agree To When You Use kaya110

Using kaya110 means you accept the terms that govern your account, your data, and your access — including how we handle payments via DANA, OVO, and GoPay. Availability depends on local law and eligible regions, so read this page before you open your account.

Account RulesData & PrivacyDANA, OVO, GoPay TermsJurisdiction-Dependent AccessUser Rights
kaya110 What You Agree To When You Use kaya110
HOW WE HANDLE YOUR DATA

Account Security and Your Legal Rights

Your data is handled with clear retention limits and access controls. We collect only what is necessary to run your account — identity verification, linked e-wallet details, and transaction history. Here is how we manage each area so you know exactly what is stored, who can see it, and how to request changes.

Data Retention

We keep account and transaction records for the period required by applicable law. When that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Cookie Policy

Cookies track session state and payment flow continuity — for example, keeping your GoPay deposit step active if your connection drops mid-transaction. You can adjust cookie preferences in your browser.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account pending review.

Requesting Changes

To update personal data or request a copy of your records, use the email contact path. We verify your identity before processing any change to wallet linkage or account details.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If a term is unclear or you need to raise a legal concern about your account, we have direct contact paths available. Use the channel that suits your situation — urgent account matters are handled fastest through live chat, while formal policy requests work better via email.

Live Chat Open the chat widget from any page on kaya110. Available for account-related legal queries and wallet verification issues tied to DANA, OVO, or GoPay.
Email Support Send formal policy requests or data-access queries to our support email. We respond to written legal questions with a documented reply you can keep for your records.
Account Help Centre Log in to your account and use the Help section for self-service policy lookups. Check wallet rules, account terms, and data retention details without waiting for an agent.

Answers to Common Legal and Policy Questions

These are the questions we get asked most often about account terms, data rights, and how our legal framework applies to Indonesia. If your question is not covered here, reach us via live chat or email.

Yes. Eligibility depends on local law and your region. We do not override applicable local regulations, so access is only valid where local law permits it.

We collect your wallet identifier, transaction references, and linked account name for verification. This is the minimum needed to process your deposits and withdrawal requests accurately.

Retention follows the period required by applicable law. Once that period passes, records are deleted or anonymised. You can request a copy of your data at any time via email.

Yes, send a deletion request to our support email. We verify your identity first, then process the request within the timeframe local regulations require — we will confirm when it is done.

Update your wallet details in account settings before your next transaction. Mismatched wallet names can trigger a verification hold, which delays withdrawals until the review is complete.

We notify you via your registered contact when terms are updated. Continuing to use kaya110 after an update means you accept the revised version — check this page for the current terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.